Refund policy

At BAM!, we want you to feel confident when buying furniture online. We stand behind the quality of our products, but we also understand that sometimes a product simply isn’t right for you or your space.

That’s why every BAM! product comes with our 3-Month No Questions Asked Return Policy.

3-Month No Questions Asked Returns

Changed your mind? Ordered the wrong size? Decided the colour isn't quite right for your space?

No problem.

You may return your BAM! product for any reason within 3 months of receiving your order.

To qualify for a return:

  • You must notify BAM! of your intention to return the product within 3 months of receiving it.

  • The product must be returned with all components, hardware and accessories originally supplied.

  • Wherever reasonably possible, the product should be repacked securely in its original packaging to protect it during transport.

  • The product will be inspected once returned to BAM! before the refund or store credit is processed.

For returns where there is no fault with the product, BAM! can arrange collection on your behalf. The cost of the return courier will be deducted from your refund.

Alternatively, you may choose to receive BAM! store credit to use towards another product.

Damaged, Defective or Incomplete Products

Every BAM! product should reach you in the condition we intended.

If your order arrives damaged, defective, or with missing components or hardware, please contact us as soon as possible and provide photographs or other information reasonably required for us to assess the issue.

Where the problem can be resolved by replacing a component or piece of hardware, BAM! will send the required replacement parts to you free of charge.

If replacement components cannot reasonably resolve the issue, BAM! will assess the product and, where appropriate, arrange for a replacement product or refund.

Where the damage, defect or missing components are the responsibility of BAM!, BAM! will cover the associated courier costs.

Customer-Caused Damage

Our 3-Month No Questions Asked Return Policy is designed to give you the freedom to change your mind — but it does not cover products that have been damaged through misuse, negligence, improper care, modification or incorrect assembly.

If a returned product is found to have been materially damaged while in the customer's possession, BAM! reserves the right to reduce or decline the refund where appropriate.

If a refund is declined and the customer would like the product returned, any applicable courier costs will be for the customer's account.

Incorrect Assembly

Most BAM! products are designed to be assembled at home using the instructions provided.

If you're having trouble with assembly, please contact us before forcing, modifying or damaging any components. Our team will gladly assist where possible.

Damage caused by incorrect assembly, the use of unsuitable tools, modification of components or failure to follow the supplied assembly instructions may be considered customer-caused damage and may affect your eligibility for a refund.

Refunds

Once your returned product has been received and inspected, BAM! will confirm the outcome of the return.

Approved refunds will be processed using the original payment method wherever possible. Where BAM! arranged collection for a return that was not due to a BAM! error, the applicable return courier cost will be deducted from the refund.

Please allow a reasonable processing period after the returned product has been received and inspected for the refund to reflect.

Exchanges & Store Credit

If your BAM! product isn't quite right but you've spotted something else you'd prefer, you may request store credit instead of a refund.

Store credit can be used towards another BAM! product, subject to availability and any difference in price.

A Fair Returns Policy

Our returns policy is built around a simple idea: you should feel comfortable buying BAM! furniture online.

If you change your mind within 3 months, we'll help you return it. If we've made a mistake or there's something wrong with your product, we'll make it right.

If you're unsure about anything, get in touch with the BAM! team and we'll be happy to help.